Hotel Boston Marriott Cambridge (Cambridge, USA)

Boston Marriott Cambridge is just a few minutes' walk from the Kendall/MIT subway and a bus stop servicing four bus routes. Boston Common and Harvard University are both 10-minutes away by public transport. Fenway Park can be reached in 7-minutes by car or 27-minutes by public transport.

Staff are friendly, thoughtful and welcoming. Guests commented that staff are willing to go out of their way to ensure you have a comfortable and enjoyable stay.

Some rooms come with a view of the river and the Boston skyline. Rooms are spacious and comfortable. Daily housekeeping ensures that the rooms and bathrooms are kept spotlessly clean.

Free Wi-Fi is provided in the lobby but not in the rooms. Some guest however were unable to access the free Wi-Fi. Many guests felt that in-room was expensive and also questioned the reasoning behind this as free Wi-Fi is a basic requirement expected from hotels these days. Parking was also found to be too expensive.

Some guests commented that the customer service, particularly at the front desk, was poor and in need of attention. At times guests have been given incorrect information about their hotel booking. Staff members can also be aloof and seemingly indifferent as special needs and requests made by guests are not always addressed in a respectful manner.

Some guests, including repeat guests at the Marriott chain of hotels, commented that the quality of service does not match the price of the hotel. The decor is old and needs updated. Some of the rooms are quite small and at times the rooms are not thoroughly cleaned.