Hotel Hilton Garden Inn Phoenix Midtown (Phoenix, USA)

The level of guest service provided here is excellent, and guests usually found all their requests were met with smiles and good attitudes. For many guests, the service received was among the highlights of their trips.

Guests often discussed how they thought they received much better than average room rates when staying here. If getting a good deal is important to you, this hotel is certainly suitable. Even better, it's a property that has been well taken care of, so you won't feel like you're sacrificing a lot for those reasonable rates.

Guests frequently discussed how happy they were that the hotel rooms have amenities that are often not included at other properties. Specifically, they liked the refrigerators and the Keurig coffee makers. When staying here, you can feel fairly confident the rooms will have all you expect for this price point.

There were some complaints that the hotel's breakfast items are too expensive. Usually, guests liked how the food tasted, but they admitted it wasn't worth the rates being charged. Unless you're willing to splurge, you may want to consider eating elsewhere.

Guests sometimes commented that the beds here were extremely hard. Even when they got instructions about how to adjust the mattresses to make them softer, they said that those adjustments made very little or no difference.

Although this was just a minor downside for most guests, there was some feedback that the views of the surrounding area were not very memorable or pretty. If a good view is a priority to you, this hotel may not meet that need.